Crucial Conversations for Accountability

Course Description

Are you reluctant to address poor performance or bad behavior because doing so might seem critical and could affect your reputation?
Have you ever had a colleague fail to deliver on a promise? Do they often say they’ll deliver by a certain date and then don’t?
Have you ever seen your team reach agreement during a meeting, and then later see team members express concern and frustration with the meeting’s outcome?

Building on the skills taught in Crucial Conversations for Mastering Dialogue, Crucial Accountability teaches a step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. To enroll in the course, you must first take Crucial Conversations for Mastering Dialogue as a prerequisite.

Learning Outcomes

Hold anyone accountable: Speak up no matter the person's power, position, or temperament.
Manage performance: Get positive results and maintain good relationships.
Motivate others without force: Permanently resolve problems by clarifying natural consequences.
Manage projects without taking over: Help others avoid excuses, keep projects on track, and resolve performance barriers.
Improve performance: Agree on a plan, follow up, engage in good reporting practices, and manage new expectations.

Who Should Attend

To enroll in the course, you must first take Crucial Conversations for Mastering Dialogue as a prerequisite.

Cost

$180

Upcoming Sessions

Virtual: April 15th, 16th, and 17th, 2025, from 1pm - 3:30pm each day, via Zoom

Instructor(s)

Kristen Wanderlich, Senior Training and Development Specialist, Organization and Employee Development, Human Resources

Ginny Taylor, Senior Training and Development Specialist, Organization and Employee Development, Human Resources

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